FAQs
Do you groom big dogs?
1
Unfortunately we aren’t able to groom the biggest of dogs. We won’t be able to groom a dog weighing more than 20kgs due to size restrictions in our van.
If your dog has had a bit too much Sunday dinner, or you’re concerned about our size limits, please just contact us! Weight isn’t the problem as much as size - so chunky Rover will probably be fine, but we can’t handle the tallest or biggest dogs.
My dog has allergies - can you accomodate them?
2
Of course! The shampoos and conditioners we use are soap free, meaning they shouldn’t affect our more sensitive skinned friends. If you require a special shampoo, or maybe your vet has prescribed you with something special, we can also work around this. As long as you can provide the shampoo, we’re happy to be flexible. Our new customer form will ask about allergies and needs - so just make sure these are listed so we can make sure we’re giving your pet the care it needs.
For food allergies, we do give treats during grooms. Please let us know if your dog has food allergies or if you would prefer no treats!
Can you wash my dog when I’m not home?
3
Our priority is offering a service that’s convenient for you, at the times you need it. We know life can get really busy, and not everyone is available on standard 9am-5pm grooming hours. That’s why we’re open on evenings and weekends so we can find the time that best suits you. However, we will need someone home for collection and drop off. Otherwise who would get to enjoy that freshly pampered smile?
My dog does not like groomers. Will you still groom them?
4
We get it - not all dogs are water lovers. And sometimes grooming can be really stressful for our more anxious friends. We assess dogs on a case by case basis, after all, while they may have been difficult for other groomers, they may appreciate our laid back, friendly style (and lots of cuddles). We would like to have some notice if your dog isn’t so friendly, and we can discuss what their needs might be during pick up. In the event we aren’t able to complete a groom, you won’t be charged.
Still have questions?
If you have a question that we haven’t answered, please call or email us! We are happy to discuss whatever your dog might need. No question is a bad question, and we will always work to accomodate our furry friends.